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Terms and conditions

TERMS AND CONDITIONS
 
I. SUBJECT
Art. 1. These General Terms and Conditions are intended to regulate the relations between Petkovi Auto BG Ltd., UIC BG206750879, with registered office and address of management: Sofia, zh.k. Sukhata Reka, bl.23A, entrance B, apt.39, hereinafter referred to as the SUPPLIER, and the clients, hereinafter referred to as USERS, of the e-commerce platform Online Store for football and non-football products, hereinafter referred to as “www.dp-store.com”.

II. SUPPLIER INFORMATION
 
Art. 2. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:

  • Supplier Name: Petkovi Auto BG Ltd.

  • Registered Office and Address of Management: Sofia, zh.k. Sukhata Reka, bl.23A, entrance B, apt.39

  • Address for carrying out activities and for submitting complaints by consumers: [as above]

  • Correspondence Data: [as above]

  • Public Registry Entry: UIC

  • Supervisory Authorities:

​

  1. Commission for Personal Data Protection

  2. Commission for Consumer Protection

    • Address: 1000 Sofia, Slavykov Square No.4A, floors 3, 4, and 6

    • Tel.: 02 / 980 25 24

    • Fax: 02 / 988 42 18

    • Hotline: 0700 111 22

    • Website: www.kzp.bg

  • VAT Registration: [as applicable]


III. PLATFORM FEATURES

Art. 3. Online Store DP is an e-commerce platform, accessible at www.dp-store.com, through which Users can enter into contracts for the sale and delivery of goods offered by the Supplier, including the following:

  • Register and create a profile to browse the Supplier’s online store and use additional information services;

  • Browse products, their features, prices, and delivery terms;

  • Conclude contracts for the sale and delivery of products offered on the platform;

  • Make payments related to the concluded contracts via the platform;

  • Receive information about new products offered by the Supplier;

  • Make electronic statements regarding the conclusion or execution of contracts with the Supplier;

  • Be informed of their legal rights, primarily through the platform interface;

  • Exercise the right of withdrawal where applicable under the Consumer Protection Act.


Art. 4. The Supplier organizes delivery of goods through the platform and guarantees Users’ rights under the law, based on good faith, accepted practice, and applicable consumer or commercial law standards.

Art. 5.

  1. Users conclude with the Supplier on the platform a contract for the sale of goods at www.dp-store.com. The contract is concluded in Bulgarian and stored in the Supplier’s database.

  2. Under the contract, the Supplier undertakes to organize the delivery and transfer of ownership of goods chosen by the User via the platform interface. Users have the right to correct errors before submitting the order.

  3. Users pay the Supplier on the platform the remuneration for delivered goods according to the conditions specified on the platform and in these General Terms. The remuneration corresponds to the price listed on the platform.


Art. 6.

  1. Both the User and Supplier agree that all statements between them regarding the conclusion and execution of the contract may be made electronically, in accordance with the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

  2. Electronic statements made by Users on the site are presumed to be made by the persons identified in the registration data if the User has entered the corresponding username and password.


REGISTRATION FOR USING www.dp-store.com
 
Art. 7.

  1. To use www.dp-store.com to conclude contracts, the User must enter a chosen username and password or log in via their Facebook or Google account, which constitutes acceptance of these Terms.

  2. Username and password are defined by the User during online registration, following the procedure specified on the Supplier’s website. Users may also make orders via Facebook or Google accounts.

  3. By filling in their data in the shopping cart and clicking “Order,” the User declares awareness and unconditional acceptance of these Terms.

  4. The Supplier confirms the User’s order via email, creating a User account and establishing contractual relations.

  5. During registration or ordering, the User must provide accurate and up-to-date information and update it promptly if changed.


TECHNICAL STEPS FOR CONCLUDING A SALES CONTRACT
 
Art. 8.

  1. Users primarily use the Supplier’s website interface to conclude contracts for the offered products.

  2. In case of ordering without registration, the User accepts these Terms upon delivery of goods.

 
Art. 9. Procedure for concluding a contract:

  1. Log in to the order system on the platform;

  2. Select one or more products and add them to the shopping list;

  3. Provide necessary data for user identification as a contracting party;

  4. Provide delivery details;

  5. Choose payment method and time;

  6. Confirm the order.


CONTENT OF THE CONTRACT
 
Art. 10.

  1. The Supplier and Users conclude separate contracts for each product, even if chosen with a single electronic statement.

  2. The Supplier may organize simultaneous delivery for multiple contracts.

  3. Users’ rights regarding delivered goods are exercised separately for each contract. Exercising a right on one item does not affect others.

 
Art. 11. Users must specify clearly which contract and goods they are exercising rights for.
 
Art. 12. Users may pay for all contracts at once or per item during ordering or delivery.

VII. SPECIAL PROVISIONS FOR CONSUMERS
Art. 13. These rules apply only to Users classified as Consumers under the Consumer Protection Act, Electronic Commerce Act, and EU Directive 2011/83/EU.
 
Art. 14.

  1. Product characteristics are defined in the platform profile;

  2. Prices include all taxes and fees;

  3. Shipping costs not included in product price are specified by the Supplier;

  4. Payment, delivery, and contract execution methods are described in these Terms and on the platform;

  5. Information is accurate at the time of visualization;

  6. Users agree all legally required information can be provided via the platform or email.

 
Art. 15.

  1. Users agree suppliers can request advance payment for contracts and delivery;

  2. Users choose whether to pay before or upon delivery;

  3. Orders ≥15,000 BGN must be paid via transfer or bank deposit.

 
Art. 16.

  1. Users can withdraw from the contract within 14 days without penalty;

  2. Exceptions include customized items, perishable goods, sealed hygiene items, or mixed goods that cannot be separated;

  3. Supplier refunds all sums within 14 days of notification;

  4. Return costs are deducted unless the User organizes return at their own expense;

  5. Users must preserve the quality and safety of returned goods.



Art. 17. Delivery time is defined per product. Default: 30 calendar days. Supplier must notify Users if products are unavailable and refund payments.
 
VIII. CONTRACT EXECUTION

Art. 19. Supplier may deliver goods via courier within the agreed period. If not agreed, delivery is in a reasonable time.

Art. 20. Users must inspect goods upon receipt and notify Supplier of discrepancies immediately. Otherwise, goods are deemed accepted except for hidden defects.

Art. 21. Supplier is not obliged to provide servicing.

Art. 22. Unregulated matters follow Commercial Sale Law and Consumer Protection Act.

PERSONAL DATA PROTECTION

Art. 23.

  1. Personal data collection and processing follow the platform Privacy Policy;

  2. Personal data is protected under GDPR and the Personal Data Protection Act;

  3. User consents to Supplier storing and accessing data per Privacy Policy;

  4. Supplier may send newsletters or offers while User account is active;

  5. Supplier may track User behavior for platform improvement.


Art. 24. Supplier may request verification of registration data. Lost passwords follow the platform’s recovery procedure.

TERMINATION

Art. 27. Terms and contracts terminate:

  • Bankruptcy or liquidation of a party;

  • Mutual written agreement;

  • Objective impossibility;

  • Seizure of equipment;

  • User account deletion (unfulfilled contracts remain valid).


Art. 28. Supplier may unilaterally terminate contracts if Users breach Terms, law, or accepted norms.

XII. LIABILITY

Art. 29. Users must indemnify Supplier and other platform suppliers against claims, damages, or expenses due to contract breaches, intellectual property violations, unauthorized transfer of rights, or false consumer status.
Art. 30. Supplier is not liable for force majeure, internet issues, technical problems, or governmental orders.
Art. 31. Supplier is not liable for damages caused by Users to third parties, lost profits, downtime, or comments/publications on the platform.
Art. 32. Supplier is not liable for security breaches, lost or altered data due to third-party impersonation, or unauthorized access.

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